Delivery Policy

Postage and handling

New Zealand Couriers is used to deliver packages within New Zealand only. We are not able to offer shipping to international destinations. Freight/postage costs are subject to change. We will contact you if the freight/postage cost differs from the price stated on the website.

For purchases totalling $100 or more, shipping is free.   For total purchases under $100 shipping is at a flat rate of $7.

Some items may not qualify for free shipping because they require special packaging or are oversize. These will be identified in the product description. In these cases, a packaging shipping fee of $25 may apply per order.

 Addressing

Please check your address details including your email address before completing store checkout. An email confirmation of your order will be sent to the address you supply. If you supply a fake or incorrect email address we are unable to process your order.

If your package is found to have been misaddressed by Heritage New Zealand, then we are responsible for its replacement and redelivery. If you have given an insufficient or incorrect address, then Heritage New Zealand will not refund or resend the product, and you are responsible for costs for correcting delivery.

 New Zealand Delivery

We deliver only within New Zealand. Deliveries are usually made within three to seven business days of receipt of your order, except during the Christmas holiday period and other peak times, where delivery may take longer. At certain times of the year, such as Christmas or due to other special occasions, deliveries may take longer due to the volume of freight moving around New Zealand or due to other factors beyond our control.

We use New Zealand Couriers for delivery, and orders will need to be signed for.  Orders cannot be delivered to post office box addresses.

 All orders within New Zealand may be tracked and a tracking number will be sent with your order confirmation. If any delivery is lost or damaged in transit, we will replace the order. Delivery is complete when the goods reach the address specified for delivery.

Any queries or problems with the order and delivery process please email shop@heritage.org.nz including “Order Query” in the subject line. Please refer to your tracking number or other confirmation advice references to help us identify your order.

 International Delivery:

Regretfully, we do not offer international delivery.

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