Delivery Policy
Due to New Zealand Couriers current 'High Pressure' network status please be aware that there will be delays regarding the shipping of your orders.
We will update this message as new information becomes available.
More information on the New Zealand Couriers site is available here.
Christmas delivery notice 2024 23/10/2024
New Zealand couriers have announced their cut off dates for Christmas delivery!
Due to our own staff holidays and working hours, please make sure to order prior to Friday the 13th of December to get all your presents under the Christmas tree!
Please note that Heritage New Zealand's Online Store is based in Kerikeri, Northland. If you're ordering from the South Island their may be additional delays due to the distance.
Further information can be found at New Zealand Couriers website:
https://www.nzpost.co.nz/personal/christmas-sending-dates-2024
Deliveries will commence once again from Friday the 27th of December
Postage and handling
New Zealand Couriers is used to deliver packages within New Zealand only. We are not able to offer shipping to international destinations. Freight/postage costs are subject to change. We will contact you if the freight/postage cost differs from the price stated on the website.
Shipping is a flat rate of $13.00
Some items may require special packaging or are oversize. These will be identified in the product description. In these cases, an extra packaging and shipping fee may apply per order.
Addressing
Please check your address details including your email address before completing store checkout. An email confirmation of your order will be sent to the address you supply. If you supply an incorrect email address we are unable to process your order.
If your package is found to have been misaddressed by Heritage New Zealand Pouhere Taonga, then we are responsible for its replacement and redelivery. If you have given an insufficient or incorrect address, then Heritage New Zealand will not refund or resend the product, and you are responsible for costs for correcting delivery.
New Zealand Delivery
We deliver only within New Zealand. Deliveries are usually dispatched within three to five business days of receipt of your order, except during the Christmas holiday period and other peak times, where delivery may take longer.
At times deliveries may take longer due to the volume of freight moving around New Zealand or due to other factors beyond our control.
We use New Zealand Couriers for delivery, and orders will need to be signed for. Orders cannot be delivered to post office box addresses.
All orders within New Zealand will be tracked and a tracking number will be sent with your order confirmation. If any delivery is lost or damaged in transit, we will replace the order. Delivery is complete when the goods reach the address specified for delivery.
Any queries or problems with the order and delivery process please email shop@heritage.org.nz including your order number. Please refer to your tracking number or other confirmation advice references to help us identify your order.
International Delivery
We do not offer international delivery.